Your computer must meet the following requirements to successfully view accessible videos on this site:
- Supported Operating Systems and Browsers
- Windows Vista
- Internet Explorer 7
- Firefox 2
- Windows XP
- Internet Explorer 6
- Internet Explorer 7
- Firefox 2
- Opera 9
- Netscape 9
- Windows 2000
- Internet Explorer 6
- Firefox 2
- Opera 9
- Mac Panther
- Safari 1
- Firefox 2
- Opera 8
- Mac Tiger
- Safari 2
- Firefox 2
- Opera 8
- Media Player Requirements
- Cookies must be enabled for this site. [Note that we use session cookies that do not collect any personal information, and they are erased after you leave our site.] For more information, see "How do I Enable Cookies?"
[Note that some company networks prevent individual upgrades on computers. If you receive an error message that says you do not have permission to upgrade, contact your network administrator.]
Following are step-by-step instructions to enable the cookies in your browser.
Note that some firewalls, toolbars, and security tools also include cookie-blocking settings.
We recommend you refer to your product manuals for instructions on how to disable this
setting as it often resolves streaming issues.
- INTERNET EXPLORER:
- Start Internet Explorer.
- Choose Tools > Internet Options.
- Click the Privacy tab to display the Privacy panel.
- Use the vertical slide bar to adjust your privacy settings to no higher than Medium High.
- Click the Advanced button.
- Verify that the Override Automatic Cookie Handling option is not checked.
- FIREFOX:
- Start Firefox.
- Choose Tools > Options.
- Click the Privacy icon to display the Privacy panel.
- Verify that Accept cookies from sites option is checked.
- Close all open Firefox browser windows.
- Reopen Firefox and return to this site.
- SAFARI:
- Start Safari
- Choose Safari > Options...
- Click the Security icon to display the Security panel.
- Verify that the Accept Cookies: Always or Only sites you navigate to option is selected.
- Close all open Safari browser windows.
- Reopen Safari and return to this site.
If you receive an error message from our site, visit our system requirements section for free upgrades and downloads, or for instructions on how to enable cookies.
If you are still unable to view the video, we recommend you disable ad-blocking settings in your personal firewall, browser, or ad-blocking software to determine if this allows the video to play.
Verify that your system volume and/or speakers are not muted or turned to a very low setting.
Verify that there are no other streaming applications running on your computer.
Following are step-by-step instructions to enable or regain keyboard navigation in your browser. Only browsers where this issue is known to occur are listed.
INTERNET EXPLORER:
Moving between windows, including switching between full screen and normal viewing modes,
while using Internet Explorer 6, can cause keyboard navigation to lock. To resolve this issue,
refresh your browser window.
If you upgrade to a newer version of Internet Explorer, this issue may be prevented in the future.
Visit our system requirements section for free upgrades and downloads.
SAFARI (MAC)
System settings on OSX can restrict your ability to utilize keyboard navigation. To resolve this issue:
- Open the Apple menu.
- Select System Preferences....
- Click Keyboard & Mouse.
- Click on Keyboard Shortcuts.
- Scroll to Keyboard Navigation.
- Verify that the Turn full keyboard access on or off option is checked.
The ability to enable Active-X controls via keyboard commands is restricted when using Internet Explorer with JavaScript disabled in conjunction with JAWS. To remedy, you must enable JavaScript. To enable JavaScript in Internet Explorer:
- Start Internet Explorer.
- Choose Tools > Internet Options.
- Click the Security tab to display the Security panel.
- Click the Custom level... button.
- Scroll to the Scripting section.
- Select Active Scripting: Enable.
- Click OK.
- Click Yes, if prompted.
- Click OK again.
- Close all open Internet Explorer browser windows.
- Reopen Internet Explorer and return to this site.
The embedded player itself will retain all of the accessibility features of the player on this site.
It is recommended that the "Object (default)" code be used for embedding, if possible.
The overall accessibility of the player, when embedded elsewhere, will be determined
by the accessibility of the page on which it is embedded.
